Terms & Conditions

These Terms & Conditions ("Terms") govern the use of WriteNow Care (the "Service"), provided by Project WNC Inc., a company incorporated in the United States ("Company", "we", "us", or "our"). By using our website, mobile application, or related services, you agree to comply with these Terms.

Intellectual Property Rights: All rights associated with patents, trademarks, copyrights, trade secrets, and confidential information.

‍Objectionable Content: Includes defamatory, obscene, harassing, threatening, or unlawful material.

‍Personal Information: Includes personally identifiable information (PII) and Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

‍Personnel: Includes our officers, employees, contractors, and agents.

‍Service: The WriteNow Care platform that facilitates access to mental health and counseling services.

‍Start Date: The date you first access or use the Service.

‍Website: Our official site at www.writenow.care.

‍You or Your: Refers to the individual using our Service.

3.1. WriteNow Care provides an online platform for users to access mental health support, including consultations with licensed professionals.
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3.2. All healthcare providers offering services through WriteNow Care are independent contractors and not employees of Project WNC Inc. We do not control, endorse, or assume liability for their professional advice.
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3.3. Emergency Services Disclaimer: If you are experiencing a crisis, including thoughts of self-harm, harming others, or a medical emergency, call 911 or go to the nearest emergency room immediately. The Service is not a substitute for crisis intervention or emergency medical care.

4.1. Collection & Use of Health Information

• We collect, store, and process PHI in compliance with HIPAA, the Health Information Technology for Economic and Clinical Health (HITECH) Act, and applicable U.S. state privacy laws.
• Your PHI may be used to provide services, process payments, and improve healthcare delivery.

4.2. Security Measures

• We implement administrative, physical, and technical safeguards, including data encryption, access controls, and regular security audits.

4.3. Third-Party Disclosures

• We only share PHI with healthcare providers, insurance companies, and third parties as permitted by HIPAA and only under Business Associate Agreements (BAAs).

5.1. User Account Security

• You are responsible for maintaining the confidentiality of your login credentials and ensuring the accuracy of the personal and health information you provide.

5.2. Prohibited Activities

• You agree not to:
  • Misuse the platform or impersonate another person.
  • Upload harmful content, including viruses or misleading information.
  • Engage in abusive, discriminatory, or illegal behavior when interacting with counselors or other users.

5.3. Consent for Emergency Contact

• By using the Service, you consent to providing emergency contact details. Your designated contact may be notified if a healthcare provider determines there is a significant risk to your safety.

6.1. Ownership

• All content, trademarks, software, and data provided via the Service remain the exclusive property of Project WNC Inc.

6.2. User-Generated Content

• By submitting feedback or content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and modify your submissions to improve our services.

7.1. Billing

• Fees for counseling services are disclosed in advance and may be paid through approved payment methods.

7.2. Refunds & Cancellations

• Refunds are only available for unused services within the allowed cancellation period as specified in our refund policy.

8.1. No Warranty

• The Service is provided "as is" without warranties of any kind. We do not guarantee availability or uninterrupted access.

8.2. Liability Cap

• Our maximum liability for any claims related to the Service will not exceed the total amount paid by you for services within the last six months.

8.3. Indemnification

• You agree to indemnify and hold harmless Project WNC Inc. from any claims arising from your misuse of the Service.

9.1. User Termination

• You may terminate your account at any time by contacting admin@writenow.care

9.2. Company Termination

• We reserve the right to suspend or terminate your access to the Service if you violate these Terms.

These Terms shall be governed by and interpreted under the laws of the United States. Any disputes will be resolved through arbitration in Delaware.

We may update these Terms periodically. Continued use of the Service after an update constitutes acceptance of the revised Terms.

For questions or concerns regarding these Terms, contact us at admin@writenow.care.